Question 1

How long does it take to process my order?

Accepted Answer

Since all products are custom made on demand, it takes 5-10 days for our distributor to process your order before shipping.

Question 2

Can I change or cancel my order after it’s placed?

Accepted Answer

Since all products are created on demand, changes or cancellations may not be possible once the order is in production. Contact us as soon as possible to discuss your options.

Question 3

What shipping options are available within the U.S.?

Accepted Answer

We offer shipping to all 50 states, Washington, DC, U.S. P.O. Boxes, territories, and APO/FPO/DPO addresses. Shipping costs and delivery methods vary based on location and selected products.

Question 4

Do you ship internationally?

Accepted Answer

No, we currently only ship to addresses within the United States, including Washington, DC, U.S. territories, and military/diplomatic addresses (APO/FPO/DPO).

Question 5

How long does shipping take?

Accepted Answer

After processing, orders usually arrive within 4-10 business days. Delivery times may vary due to weather, order size, or other factors beyond our control.

Question 6

How do I report a lost package?

Accepted Answer

For packages lost in transit, submit a claim within 15 days of the estimated delivery date to support@ceicstore.com.

Question 7

What should I do if I receive a defective product?

Accepted Answer

If your product is defective or damaged, contact us at Support@cmmcshop.com within 15 days of receipt to arrange a return.

Frequently Asked Questions